Privacy Policy

Last updated: 9 April 2026

1. Introduction

EarthVue Pty Ltd (ABN pending) (“EarthVue”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the EarthVue platform. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

Information you provide

  • Account details: name, email address, organisation name, and password
  • Billing information: processed securely by Stripe — we do not store card details
  • Geospatial data: boundary files (GeoJSON, Shapefile, KML) you upload
  • Communications: support requests, feedback, and correspondence

Information collected automatically

  • Device and browser information (user agent, screen resolution)
  • IP address and approximate geolocation
  • Usage data: pages visited, features used, analysis types run
  • Performance data: page load times, errors (via Sentry and Vercel Analytics)
  • Cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Service, including processing spatial data and running analyses
  • Manage your account and process subscription payments
  • Send transactional emails (account confirmation, password resets, credit notifications)
  • Improve the Service through usage analytics and error monitoring
  • Respond to support requests and communicate about Service updates
  • Detect and prevent fraud, abuse, or security incidents
  • Comply with legal obligations

4. AI & Automated Processing

EarthVue uses AI models (including Google Gemini) to generate analysis summaries and reports. When you use AI features, your analysis metrics and project metadata (not raw spatial data) are sent to the AI provider to generate text. AI outputs are not used for model training. We do not share your raw geospatial files with AI providers.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

  • Service providers: Supabase (database/auth), Vercel (hosting), Stripe (payments), Sentry (error tracking), Mapbox (mapping), Google (AI)
  • Shared project recipients: When you create a share link, the linked project geometry and metadata are visible to anyone with the link
  • Organisation members: Users within your organisation can access shared projects and analysis data
  • Legal requirements: If required by law, regulation, or legal process

6. Data Storage & Security

Your data is stored on SOC 2-compliant infrastructure. Database access is protected by row-level security (RLS). All connections use TLS encryption. Service keys are stored server-side only. We conduct regular security reviews, but no system is completely secure — we cannot guarantee absolute security.

7. Data Retention

We retain your account data for the duration of your account. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law. Anonymised usage analytics may be retained indefinitely.

8. International Data Transfers

Your data may be processed in countries outside Australia (including the United States and the European Union) where our service providers operate. We ensure appropriate safeguards are in place in accordance with the APPs.

9. Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your account and associated data
  • Withdraw consent for optional data processing
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at privacy@earthvue.com.

10. Children’s Privacy

The Service is not intended for users under 18. We do not knowingly collect information from children. If we become aware that a child has provided personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The “Last updated” date at the top indicates when changes were last made.

12. Contact Us

For privacy-related enquiries, contact our Privacy Officer at privacy@earthvue.com.